Sales Consultant
Summary
The Sales Consultant is responsible for managing all aspects of the New or Used Car Sales process from the point the customer walks into the dealership to the point of sale and beyond. The Sales Consultant will be passionate about building an ongoing relationship with the customer with the objective to create Brand loyalty and the highest level of customer satisfaction.
The Sales Consultant is an expert listener and is a master at executing each step/process within the Sales cycle. The Sales Consultant is results oriented and has a keen eye for "the details". They continually work at becoming a Product Knowledge expert and strive to provide each customer with a personalized retail experience.
The Sales Consultant is focused on achieving sales targets and utilizes the tools provided to them to assist them in their mission for sales excellence. As a team player, the Sales Consultant fosters good relationships with personnel in all areas of the dealership.
The Details
Develop Strong Relationships with Customer and continue to develop the Relationship:
- Greet customers in a prompt, friendly and courteous manner.
- Listen to customer needs and take action.
- Assist customers in understanding the offering and then selecting an appropriate vehicle.
- Create a customer base through effective contact methods that work for the customer.
- Keep detailed records of all interactions with customers.
- Handle all customer queries and concerns with a genuine intent to resolve their problem or issue.
- Make prospecting calls and follow-up with customer within specific time-frames.
Be detailed oriented
- Listen to and document customer needs and expectations throughout the sales visit.
- Follows-up with customers in a way that works best for them.
- Prepare for the delivery of new vehicle. Ensures all details of the delivery are completed.
- Ensure all documentation/paperwork is completed in an accurate and timely manner.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
Commit to the Highland Brand
- Stay up-to-date on all dealership training programs.
- Be able to explain technical features, options and their benefits.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of professional appearance at all times.
Develop and maintain full knowledge about the Industry
- Keep up to date with products, accessories, prices and key features of major competitors.
Specific Skills
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Excellent verbal communication.
- Excellent customer service skills including listening and the ability to impact and influence others.
- Organized and an attention to detail with the ability to document customer needs.
- Flexible and open to change; take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult problems.
- Results Oriented and Accountable.
- Holds a valid driver's license.
- Able to operate manual and automatic transmissions.
- Basic computer skills and knowledge of Microsoft Office
Education & Experience
- Minimum High School Diploma or Equivalent.
- College certificate or additional courses would be an asset.
- Automotive sales experience would be an asset.
- OMVIC Certified
General Technician
Summary
The Technician is responsible for diligently maintaining, repairing and servicing customer vehicles to ensure both customer safety and satisfaction while contributing to overall departmental success. A key priority for a Technician is to instill brand loyalty and ensure a positive customer service experience.
The Technician has excellent communication skills and is able to listen and discern as well as execute all requirements in the Service process. The technician can focus on the big-picture without missing any of the details and delivers results. They continually strive to become an expert in their field so that the service provided is above customer expectations.
A Technician upholds the dealerships' standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, the Technician fosters positive relationships with personnel in all areas of the dealership.
The Details
Be detail and task-oriented
· Perform vehicle maintenance and repairs.
· Diagnose the source of any malfunctions and perform repair.
· Examine vehicles to determine if additional safety or service work is required.
· Provide written, prioritized quotes for necessary additional work.
· Explain procedures and repairs directly to the Service Advisor.
· Perform road tests.
· Perform safety inspections.
· Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
· Encourage compliance with applicable laws and regulations.
Be a strong communicator
· Greets all customers warmly.
· Update the Service Consultant throughout the service process (eg. when there is an issue, when the car goes to detailing for a car wash, when the work is completed).
· Using strong written communication skills, clearly and concisely document findings throughout the service process.
Commit to the Dealership Brand
· Complete the training offered by the dealership.
· Stay up-to-date on all training programs.
· Possess a strong product knowledge.
· Possess a strong aptitude of technical/mechanical repairs.
· Be knowledgeable about new features and updates.
· Be a champion for delivering excellent service at all times.
· Actively maintain the cleanliness of personal and team workspaces.
· Maintain a high level of professional appearance.
Develop and maintain full knowledge about the Industry
· Keep up to date with products, accessories, prices, and key features of major competitors.
Specific Skills
· Strong aptitude of technical/mechanical repairs.
· Strong product knowledge.
· Excellent time management skills.
· Excellent customer service skills.
· Effective written communication skills.
· Excellent interpersonal skills with an engaging and upbeat attitude.
· Excellent verbal communication.
· Organized and an attention to detail with the ability to document customer needs.
· Ability to work in a team environment to achieve common goals.
· Flexible and open to change; take on special tasks as needed.
· Ability to manage customer complaints and to solve difficult problems.
· Results-oriented and accountable.
· Able to operate manual and automatic transmissions.
· Basic computer skills.
Education & Experience
· College Diploma or Trade School Certificate in Automotive Studies, or equivalent.
· Strong product knowledge.
· Strong aptitude of technical/mechanical repairs.
· Valid Automotive Service Technician (AST) Certification of Qualification, Class A.
· Ozone depletion certificate.
· Valid Driver's License for province of employment.
· Ideally two (2) years minimum as an Automotive Service Technician.
· One (1) year Brand product experience.
· Dealership experience preferred.
Job Type: Full-time
Benefits:
Company events
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Store discount
Tuition reimbursement
Vision care
Schedule:
8 hour shift
Day shift
Monday to Friday
Weekend Availability
Salary:
This position pays $ 37-38 / hour Flat Rate
